RETURN POLICY
with your purchase.
If something isn’t right, you may be eligible for a return or exchange under the following conditions:
1. Eligibility for Returns
You can request a return within 3 days of receiving your order.
Items must be unused, unwashed, and in original condition (tags, packaging, and labels intact).
Products showing signs of wear, stains, or damage will not be accepted.
Custom or limited-edition items may not be eligible for return unless defective.
2. Return Process
Contact us at info@vossto.com with your order number and reason for return.
Our support team will review your request and send return instructions.
Once your return is received and inspected, you’ll be notified by email.
Important: Do not send items back without contacting us first — unapproved returns may be refused.
3. Refunds
Approved refunds are issued to your original payment method.
Please allow 5-10 business days after we receive your return for processing.
Shipping costs are non-refundable unless the return is due to our error (wrong item, defect, etc.).
4. Exchanges
Exchanges are accepted for the same item in a different size or color, if available.
If the replacement is not available, we will issue a refund instead.
5. Non-Returnable Items
Gift cards, sale/clearance items, and final-sale products.
Custom prints or personalized orders.
6. Return Shipping
Customers are responsible for return shipping costs unless the product was defective or incorrect.
We recommend using a trackable shipping service to ensure safe delivery of your return.
Effective Date: 3/5/2026